SHIPPING & DELIVERY
- How will my parcel be shipped?
Parcels are shipped out every Tuesday.
Your parcel will be mailed using NinjaVan. Once the parcel is shipped, you will be sent a confirmation email with a tracking number that can be used to trace your parcel.
- How are mailing rates calculated?
Mailing is included in the price you pay.
- Do you deliver internationally?
No, we only ship to Singapore addresses. Your order will be refunded if an overseas address is given.
- How long before I receive my order?
Please note we ship only once a week, on Tuesdays. It will take about 3-5 days for your parcel to arrive once it has been shipped. This is a volunteer-run project and we appreciate your understanding.
- How do I track my order?
After your purchase is shipped out on Tuesdays, you will receive an email from NinjaVan with a tracking number which you can enter into https://www.ninjavan.co/en-sg/tracking to find the shipping status of your parcel.
EXCHANGE & REFUND
- Can I cancel my order or ask for an exchange/refund after I have placed it?
Please write to [email protected] and we can help on a case-by-case basis.
- What do I do if my item is faulty/ received the wrong item/ missing item?
Contact us at [email protected] and we will help you!
PRODUCTS & STOCK
- Will an item come back in stock?
Once an item is sold out, it may not be restocked.
COLLABORATIONS
We are keen to explore collaborations with artists and makers. Please say hi at [email protected]
BULK ORDERS
Please reach out to [email protected]